Terms & Conditions

It is the aim of everyone at DoorAndWindowParts.co.uk to ensure that customers experience total satisfaction and peace of mind and in so doing are staff will always aim to be prompt, courteous and helpful. Should you have a complaint or any question, please e-mail us at info@DoorAndWindowParts.co.uk.

Please take a moment to read our terms and conditions carefully, as they will form the buyer and seller contract we enter into with you. Your statutory rights will not be effected or compromised in any way.

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1 General conditions
In placing an order through this web site you are agreeing to be over 18 years of age and are making an offer to purchase subject to these terms and conditions.

A binding contract is achieved once we have dispatched an order confirmation by e-mail to you and/or you receive an on line order acknowledgement detailing the order. Each order will be deemed a separate contract.

Orders placed through this web site by consumers (not trade or businesses) are protected by the consumer protection (distant selling) regulation 2000 (as amended) and the electronic commerce (EC directive) regulations 2002. This give the consumer the right to cancel the contract within seven working days from the day after the delivery of the goods. You may cancel the contract in writing by e-mail or letter (please see our contact page) and you must keep evidence that you have done so. You must return the goods to us in line with the terms stated under the main sections 2 and 3 of this notice, that includes you paying to send the goods back to us. You are entitled to a refund within 30 days of the notice of cancellation.

If we fell to enforce one or more of our terms and conditions we do not lose our right to enforce any of those remaining.

The laws of England will govern any contract between us and any disputes will be resolved exclusively in the courts of England.

Orders can only be taken through our web site for delivery to UK and Northern Ireland. Orders to EC countries may be taken at the discretion of the company (DoorAndWindowParts.co.uk) but special conditions apply, please apply to info@DoorAndWindowParts.co.uk for details of special terms and conditions that apply in this instance. Products must not be exported into countries outside the European union by a customer acting as an agent/intermediary for third party.

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2 Faulty goods
You must inform us within seven days of receiving the goods, by e-mail or letter, if you wish to claim a refund or replacement. The above procedures for refunds or replacement will apply.

To make a claim under guarantee, outside the initial 28 days period, please follow the instructions given under ‘Guarantee’ below.

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3 Stock Issues
If you do not receive the correct goods or quantity ordered due to errors on our part, we will arrange for the correct order to be dispatched to you, usually within 10 working days, as stocks permit. The following applies:

You must notify us within seven days of receipt, by e-mail or letter, if an order is incorrect or incomplete.

You must also ensure that any goods supplied in error or in excess of your order are returned in a resalable condition and in their original packaging. We will supply a pre-paid return label upon your initial instruction to return such goods.

We reserve the right to charge you for any goods delivered in error in instances where appropriate guide lines have not been followed.

Goods are sold subject to availability. If we do not supply the goods for any reason we will not charge you for these goods and a full refund will be made to you.

We will not be responsible for compensating you for any other losses that you may suffer if we do not supply goods.

If goods are not in stock they will be placed on a back order and a new delivery date will be advised in due course. You may at this stage remove any such items from your order at your discretion.

You will have the right to cancel any back order that has not yet been supplied, up until 4.00pm on the day prior to any dispatch. We will refund any payment that has already been made for those goods and any delivery charges applicable, on the day of cancellation.

The will be no additional charge for delivery of back orders.

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4 Ownership
Ownership of goods transfers to you once we receive payment in full for the goods along with any associated delivery charges. You will become responsible for the goods at the time of the first attempted delivery.

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5 Prices & payment
The price you pay for the goods is that which prevails at the times you confirm your order. The following applies:

We reserve the right to changes prices, without prior notice, to reflect any alterations made by our suppliers, changes in taxation of the addition of duties.

If the prices shown on the web site have been misrepresented or are incorrect in any way you will be informed of the correct price and given the right to amend or cancel your order. If we have already delivered the goods then you have the right to return the goods and receive a full refund of the price along with any delivery charges

Prices shown are inclusive of VAT unless otherwise stated.

Payment is required at the time of ordering in UK pounds sterling.

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6 Liability and third party claims
DoorAndWindowParts.co.uk will not be liable in contract, tort or otherwise, for any representations, advise or assistance given (under this contract or otherwise, and whether before or after the date of the contract) by or on behalf of DoorAndWindowParts.co.uk in connection with the goods or the contract.

The customer shall indemnify DoorAndWindowParts.co.uk against any liability incurred by DoorAndWindowParts.co.uk in relation to any third party claims arising from the use made of or dealings by the customer in the goods (irrespective of whether they involve the negligence of DoorAndWindowParts.co.uk its agents or employees). Save as expressly provided here in and without prejudice to any other limitation of DoorAndWindowParts.co.uk liability (whether effective or not), the full extent of DoorAndWindowParts.co.uk liability shall be as provided in the foregoing points;

DoorAndWindowParts.co.uk total aggregate liability in connection with the goods or the contract (in contract, tort or otherwise and whether or not related to any negligence or other act, default or omission of DoorAndWindowParts.co.uk or its employees or agents) is limited to the invoice price for the goods, ex-works and ex-VAT.

In no circumstances whatsoever shall DoorAndWindowParts.co.uk be liable (in contract, tort or otherwise and whether or not related to any negligence or other act, default or omission of DoorAndWindowParts.co.uk or its employees or agents) for any indirect or consequential losses (including loss of goodwill, business of anticipated savings), loss of profits or use, or any third party claims, in connection with the goods or the contract.

Where the customer suffers loss attributable to a component part of the goods which was manufactured by a third party, DoorAndWindowParts.co.uk shall endeavour to pass on to the customer any warranty it obtained in respect of the same.

Save as expressly provided herein, DoorAndWindowParts.co.uk will have no further or other liability in respect of any direct or consequential loss or damage sustained by the customer, arising from or in connection with any defect, failure or error in the goods and all other warranties, obligations, representations, liabilities, terms and conditions (whether express or implied) in connection with the goods (including, without limitation, any relating to satisfactory quality, fitness for purpose, conformity with description of sample, care and skill or compliance with representations, but excluding implied statutory warranties relating to title) are hereby expressly excluded.

Nothing in these terms shall exclude or restrict any liability that DoorAndWindowParts.co.uk may have by virtue of any updated consumer protection act for distance selling regulations that may apply,

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7 Information on our web site
In the event that our web site may contain inaccuracies or errors we will not accept any liability for such incorrect information or its representation and neither shall any element of the site prove conditional or construed under a warranty representation. We reserve the right to change or update information without any prior notice.

Any goods purchased that are unsuitable based on incorrect information published on our web site, can be returned and a full refund given subject to goods being returned in a resalable condition in its original packaging.

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8 Product guarantees

Where a manufacturer supplies a guarantee specific to the product you have purchased, we will contact the manufacturer directly in the event of product failure.

Goods must be returned to us for evaluation of any mechanical defect and this may involve the manufacturer at our discretion to determine the cause of the problem. Goods that have been subject to excessive wear and tear or accidental damage will not meet the terms of any guarantees. In most other cases we will replace goods that are faulty due to mechanical defects within one year of delivery, however replacement will be entirely at our discretion.

Products made from brass are not guaranteed against tarnishing unless coated with PVD and no finish guarantee exists for chrome plated or other finishes on products unless stipulated by the manufacturer otherwise. This does not in any way effect your statuary rights.