Shipping & Returns

1. Delivery
If your products are in stock the will generally be dispatched the same day by first class recorded delivery provided the order is received before 2.00 pm otherwise we expect to deliver within 10 days. Special orders may be extended in some cases and you will be notified if this is the case. The stock statues of your goods will be confirmed by e-mail after the order has been placed. If your order has not been dispatched within the 10 day period, and we have not confirmed an exact dispatch date in this time, we will contact you again be e-mail at this time to update the delivery position.

Delivery is within the UK and Northern Ireland. If you are located outside of the UK and Northern Ireland we are unable to deliver.

All goods are delivered FREE OF CHARGE

It is not usually possible for us to arrange delivery on a Sunday or bank holiday.

If a delivery is likely to be delayed outside the normal 28 days we will e-mail you to arrange a convenient delivery date.

It is the responsibility of the person placing the order to ensure that the order can be received. If Royal Mail are unable to leave the parcel safely a card is left giving details of how to arrange re-delivery (dependent on local delivery service) or where to collect the parcel from locally. DoorAndWindowParts.co.uk responsibility for delivery ends once the first delivery attempt is made.

If a delivery is returned to us for whatever reason a charge will apply for the carriage to return the package and to re-send the parcel back to its destination. The charge applied will depend on the weight of the parcel and Royal Mail rates applicable at that time.

In the rare event that the parcel does not turn up within 15 working days after posting, Royal Mail will classify the parcel as lost (this does not include attempted deliveries that have not been collected for re-arranged deliveries or deliveries where a signature has been obtained at the destination address). We will then instigate a claim against Royal Mail and in turn they will write to you and ask that you sign to state that the order/items have not been received. Upon Royal Mail receiving this signed document back from you we will re-send items to you. Royal Mail may also extend the period of 15 working days for lost parcels in the case of strike action by their employees and in the eventuality the time taken to administer claims will similarly be extended. If you require the missing items in the mean time you will need to place a further order for the items and upon receipt of the signed declaration from Royal Mail we will refund that replacement order for the same items and any postage that may be applied. If the signed declaration is not received or Royal Mail reject the claim for lost goods we will not refund or re-send such items.

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2 Returns, refunds and replacements
Any goods delivered should be fully inspected upon arrival to ensure their condition, type and quantity and you should inform us within seven days of arrival of any damage or discrepancies.

To inform us of any goods that are faulty, damaged or not required please contact us via e-mail to info@DoorAndWindowParts.co.uk or write to

DoorAndWindowParts.co.uk,
69 West View,
Creech St Michael,
Taunton,
Somerset
TA3 5DU.

All returning goods must be issued with a returns number and reach us within 28 days of the date of sales.

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3. Goods that are not required or incorrectly ordered
You do not need to give us a reason if the goods are not required but please make sure that you inform us of your wishes by e-mail or letter and make sure goods returned reach us within 28 days from the date of sale. The following must apply in all instances:

The original packaging must be re-used and the returns number clearly shown.

Costs of return carriage are payable by the customer and goods can be returned through any Royal Mail post office.

An on-line refund will be made against your order transaction to cover the charge made for goods, but not including any carriage costs.

Orders sent initially with free of charge delivery will receive a refund less the postal charge applicable at the time of order.

Incorrectly ordered goods requiring replacements must be re-ordered through the web site where every possible or by contacting customer services to make a payment by telephone.

Orders returned from businesses over the value of £75 net will be charged a re-stock fee of 15% of the order value.

We regret that special order goods i.e. Keyed alike door cylinders cannot be returned for a refund or exchange as these are made to order.

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4. Goods that have been damaged in delivery
All goods are individually packed and checked for surface imperfections and damage prior to dispatch. If you wish to claim a refund or replacement please ensure that you inform us by e-mail or letter within seven days of receipt of goods with details of the damaged package. The following applies:

Refund: If you chose to be refunded and a delivery charge was made for your order, this will also be refunded.

Replacement: If you chose to replace the product we will send you a return label to cover the cost of postage, and goods should be returned using the original packaging through a royal mail post office.

If the packaging is damaged and not usable for returning goods we will send new packaging on your instruction.

Goods should be returned to reach us within 28 days from the date of sale.

If the goods are not found to be damaged the terms for ‘goods that are not required’ will apply.

Replacement goods will be sent upon a receipt of your initial instruction and subject to delivery instructions in force.